Username & Password:
All usernames are the actual email address, not just the first part. Please make sure you are typing the entire email address for your username or "account name".

eMail Client Settings:
Under your "Accounts" in your email client, please make sure your incoming mail server type is "POP3" and both the incoming and the outgoing mail server are set to:   mail.broadlink.biz

Please also make sure the box :
"My outgoing server requires SMTP authentication" is checked.

Verify Your Account With Webmail:
To verify your account is live and in good working condition, login to webmail and check it out.