Reset the Wireless Modem
Find and reset the Motorola AC Adapter that powers our wireless modem. This adapter always has "Motorola" printed somewhere on it. It also has a green or amber light. Make sure the light is on.

Reset your router
Reset your router if you have one. Many times lightning and small static charges will "lockup" electronics like small routers and Ethernet switches.

Make sure your computer has Ethernet link (or your router)
Check this by going into your network connections and look at the status. If it says "Network Cable unplugged" or has a red "X" across it, you do not have a data link to our modem or to your router. Check all cables. Try bypassing your router if one is used and plug our equipment directly into your computer.

Reboot
Famous last words......reboot your computer after resetting your router or our wireless modem. This does in deed correct many problems when there is a small network outage.

Test basic connectivity
Start - Run - Type the word "Command" - Click OK
At the DOS prompt, type the following:   ping 172.16.248.248
If you receive 4 replies, then you can reach our gateway.
If you get 4 timeouts then your computer is not communicating with our network.

If you can ping our gateway but cannot browse, your web browser might be fouled up. To further prove this, you can follow the above directions but this time type:    ping 64.233.161.99   instead. This is "Google's" IP Address to one of their web servers. If you can ping that, but cannot open website in a  browser, you are more then likely a victim of spyware or a virus. Please have your machine checked out. Broadlink offers computer repair services at a discount to subscribers.